Exor Freight Services Ltd Privacy Statement

Exor Freight Services Ltd (Exor) is committed to protecting your privacy and complying with the General Data Protection Regulations (GDPR). This statement outlines how we collect and process personal data from individuals who provide information through our website or use our services, as well as your rights regarding your personal data. Personal data refers to any information that can identify an individual. This does not include anonymous data.

This website is not intended for children, and we do not knowingly collect data from them.

Please read this privacy notice in conjunction with any other privacy notices we may provide when collecting or processing your personal data to ensure you are fully informed about how and why we use your data.

What Personal Data Do We Collect?

We may collect the following types of personal data:

• Your name, address, email address, telephone number, and company name
• Financial data, including bank account and payment card details
• Transaction data, including details about payments made to and from you
• Marketing and communications data, including your preferences for receiving marketing and communication
• Information about your computer and usage of our website

How Do We Collect Your Personal Data?

We collect information from you when you:

• Fill out a form or enter information on our site
• Register, make a purchase, or sign up for our newsletter
• Respond to surveys or marketing communications
• Use various features of our website

What If You Do Not Provide Personal Data?

If we need to collect personal data by law or under the terms of a contract, and you fail to provide it when requested, we may not be able to assist you further.

Purpose and Legal Basis for Processing Your Data

We may use your personal data in the following ways:

• To comply with legal obligations
• To deliver services and support to you
• To respond to your requests with your consent for communications via email, text, telephone, or post
• To investigate any concerns or complaints you have about our services
• To fulfill our contractual obligations, such as importing and exporting your goods
• To contact you regarding your shipment or information requests
• To send necessary communications about our services related to your contract, excluding marketing material
• To perform our statutory duties
• To invoice you for our services, maintaining our accounting and tax records

You have the right to withdraw your consent for processing at any time, but this will not affect the lawfulness of prior processing. If you withdraw consent, we may not be able to provide certain products or services and will inform you at that time.

Cookies

We use cookies on our website. Cookies are small files transferred to your computer’s hard drive that enable us to recognize your browser and capture certain information. They help us remember items in your shopping cart, understand your preferences, and compile aggregate data about site traffic and interactions.

You can choose to receive notifications when a cookie is sent or disable cookies through your browser settings. However, disabling cookies may affect your site experience and functionality, though you can still place orders.

Sharing Your Data

We may share your personal data:

• Where required by law, such as to prevent fraud or comply with a court order
• With third-party service providers necessary to fulfill services, including payment services, software, and IT providers

All third-party providers must take appropriate security measures to protect your personal information. We do not allow them to use your personal data for their own purposes.

We will not share your information outside the organization without your consent unless permitted by law, and we will not transfer your personal data outside the European Economic Area.

Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements. We regularly review the data we hold and will delete or destroy any information that no longer serves a valid purpose.

Storing Personal Data

We prioritize the security of your personal data and will implement physical, technical, and organizational measures to prevent loss, damage, unauthorized access, or processing.

Changes to the Privacy Notice

This notice may be updated periodically to reflect changes in data protection laws and how we process your data.

Your Rights

You have the following rights regarding your personal data:

• Request access to your personal data
• Request correction of your personal data
• Request erasure of your personal data
• Object to processing of your personal data
• Request restriction of processing your personal data
• Request transfer of your personal data
• Withdraw consent

If you wish to exercise any of these rights or have questions about this notice, please contact our Data Protection Officer (DPO):

Email: Exor@tuta.com
Phone: +44 7766599902 | +44 7818867638
Address: 283 Green lanes, London, England, N13 4XS United kingdom

For more information on data protection or to make a complaint about how your personal data has been used, you can contact the Information Commissioner’s Office (ICO). However, we appreciate the opportunity to address your concerns before you approach the ICO.

You will not have to pay a fee to access your personal data or exercise any other rights. We may refuse requests that are clearly unfounded, repetitive, or excessive.